Q & A

Q & A: How To Use The Office

1. What happens if I need to go to the hospital?

2. What if I need to refill my prescription?

3. I have questions for the doctor, can I call in and speak with her?

4. I have not been in to see the doctor in years, can I still schedule an appointment?

5. Can I return my supplements?

1. What happens if I need to go to the hospital?

We encourage you to your hospital of choice. Dr. Rathod is not on staff at any hospital and does not go to the hospital. If you have an emergency situation please go to the nearest hospital and ask for the records to be forwarded to Dr. Rathod. Dr. Rathod will then work with the hospitalist via telephone in choosing optimal treatment.


2. What if I need to refill my prescription?

For refills, we ask that you contact your pharmacy. They will fax us a written request. We ask for 48 hours to process refills. The doctor does not prescribe new prescriptions or treat any new ailment via telephone, we ask that you schedule an appointment for these issues.


3. I have questions for the doctor, can I call in and speak with her?

For a simple question relating to an established issue you may leave a detailed message for the doctor and a staff member will call back as soon as possible. However if you have multiple questions or concerns about a new issue, an office visit is recommended.


4. I have not been in to see the doctor in years, can I still schedule an appointment?

You must be seen at least once every three years. If your last office visit has been longer then three years you will have to come back through the new patient process.


5. Can I return my supplements?

For your safety we have a no return policy. Certain supplements require protection from direct heat and sunlight. Please address any questions or concerns prior to purchasing supplements.


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